Bilingual Back Office Customer Support Specialist (English/Spanish) Mexico City, Mexico City

Are you detail-oriented and passionate about solving customer cases behind the scenes?At Percepta, you’ll support one of the world’s leading automotive brand by delivering accurate and timely solutions that directly impact customer loyalty and retention. This is a great opportunity to grow your career in a fast-paced, collaborative environment. What You’ll Be Doing- Review and resolve dealer-generated financial assistance cases- Provide clear next steps using internal tools and resources- Ensure fast and accurate case handling to meet service level targets- Maintain professional written communication with dealers- Document all case actions clearly in the system- Collaborate with your team and escalate cases when neededWhat We’re Looking For- High school diploma or equivalent- 1+ year of customer service or back office experience preferred- Strong written English communication skills (grammar & spelling)- Ability to multitask and manage priorities- Basic computer skills- D...