Job Description
Benefits Partner – this role is responsible for answering questions from employees and retirees, providing administrative and technical support. Remote work, reporting to the Retirement Team Leader, Canada.
Key Responsibilities
- Respond to requests regarding Canadian benefits, such as group benefits, retirement, EAP, policies, etc.
- Assist and educate employees with claim issues, plan provisions and changes.
- Follow‑up for life insurance payment requests.
- Request premium payments from inactive and retired employees.
- Support the monthly process for check deposits.
- Assist in payment and reconciling of invoices.
- Review PPG communications and Summary Plan Descriptions and offer recommendations based on benefits knowledge and overall employee experience.
- Participate in the review of benefits operational processes and update materials.