BDC Manager - Northland Hyundai

Job Title: BDC Manager

Dealership: Northland Hyundai

Location: Prince George, BC

Classification: Full time, Onsite, Immediate Vacancy

AutoCanada, one of the country’s largest multi-brand automotive groups, is seeking an experienced Senior Manager, Automotive Contact Centre Operations to lead the strategy, performance, and growth of our Sales Business Development Centres (BDCs).

This role is focused on managing contact centre operations — driving service appointment volume, improving customer retention, elevating customer experience, and ensuring service bays are fully utilized. The ideal candidate has hands-on experience managing large call centre teams, along with strong knowledge of automotive fixed operations.

You’ll build high-performing teams, optimize technology platforms, and oversee both in-house and outsourced BDC models to deliver measurable results.

Area of focus