Address and resolve disputes efficiently and in a fair manner, create excellent customer relationships during the process and beyond.
Provide customers with a contact point to a skilled, knowledgeable case officer who has the authority and delegation to act on behalf of the customers.
Handle the acceptance, investigation, and timely resolution of complex complaints received.
Ensure all customer communications, including telephone calls, emails and correspondence, are answered or responded to in a timely manner and accurately logged in in the appropriate systems.
Collaborate with relevant business units to obtain required account information for the resolution of a case within agreed Service Level Agreement time frames.
Responsible for identifying, analyzing and reporting on possibly serious systemic ...
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