09522 Afore Banamex S.A. de C.V. integrante del Grupo Financiero Banamex

Banamex - Supervisor de Canales remotos y Telemercadeo Afore

📍 Location

Mexico City, Mexico City

⏰ Job Type

Full time

📅 Posted

June 13, 2026

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Job Description

The Service Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to delegate and supervise tasks of the team while ensuring individual and group performance goals are met.

Responsibilities:
Allocate work for small Customer Service team (typically up to 10) and serve as the team leader
Oversee and perform Customer Service activities, including performing routine tasks and resolving a variety of issues that may have potential for broader organizational impact
Evaluate performance and make recommendations for pay increases, promotions, terminations, hiring etc.
Recommend new work procedures, as needed
Make evaluative judgments to solve problems based on analysis of factual information, precedent, and acquired technical experience
Ensure entire team meets performance and quality expectation...
    

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