Back Office Customer Services I Zona Río (Tijuana)

The functions of the Back Office Customer Service Rep. is to be a link between the customer and our Company, making sure the value of customer, providing more a great experience.Focus is always assured while working with our sales and shipping teams to ensure time and efficiently in our delivery process to our clients.This is not a Call Center, is a Distribution center with serviceoffices in Zona Rio in Tijuana.ResponsibilitesAnswer emails, chats, Facebook msg's, written questions from customers & retailers.Enter customer orders (solve/get answers to ambiguities) in ERP / CRM software.Confirm order shipping date, location, time for delivery, and other inquiries, regarding his order.Write proform invoices.Communicate discrepancies with customer order (credit, MOQ, price, locations, number of products).
Make sure orders are shipped; if not verify why and when it will ship.RequirementsBachelor's degree preferable, unfinished is ok, High school Grad or GED/ High School - is a must r...