Job Description
We are looking for Automotive Technical Advisors to give technical support and troubleshoot complex issues to European cars. This role requires a deep understanding of automotive systems, excellent communication skills, and an advanced English level.
Responsibilities And Duties
- Guide customers with confidence – Provide expert pre‑purchase support via phone, chat, and email, ensuring customers get the right parts for their repairs
- Solve real‑world automotive challenges – Troubleshoot post‑purchase issues, from error orders to job‑specific part replacements
- Be the expert others rely on – Support customer service team members by handling advanced technical escalations
- Keep things running smoothly – Accurately document customer interactions, resolve cases efficiently, and maintain workflow adherence
- Make a bigger impact – Identify recurring issues, collaborate with internal teams, and help improve products and pr...