Automotive Service Advisor

Summary

The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience. Though run through Canadian Tire Hillside, this position is centred at the Gordon Head Location. The successful candidate can start at $21/hr-$24/hr, depending on previous level of experience.

Responsibilities and Tasks

Customer Service

• Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
• Responds to customer inquiries in a timely manner, over the phone and in person.
• Understands customer needs and provides them with a complete solution.
• Shares ideas and suggestions to improve the customer expe...