Job Description
We have an Excellent Opportunity for Male Candidates for Automobile Service Champion. About Client: Our Client is an Indian multinational ride-sharing company, It also operates in other business verticles including financial services and cloud kitchens. Role: Automobile Service Champion Roles and Responsibilities:- 1 Customer Handling Receiving customer with smile and greet him with Politeness, courteousness and professionalism Verify the service requests made by customers & Capture VOC of the customer and update in the system Conversational skill for telephonic as well as face to face discussion Customer communications about repair updates 2 Diagnosis Analyse and Diagnose the Scooter to identify number and type of repairs applicable Update the diagnosis report in the WMS (Getafix) Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed 3 System Handling Track the Customer complaint in Zendesk and update the system on live basis O...