Auto Team Lead

Responsibilities

• Accurately handle business calls and questions about insurance documentation and processing.
• Train and coach employees, including new hires and existing staff.
• Utilize the tracking system and reports to maintain daily service standards and goals.
• Lead team members and take ownership of higher‑level responsibilities.
• Mentor employees within the Auto Team and support management.
• Champion communication of goals, vision, and procedures developed by leadership.
• Assist Auto team management (or oversee goals in management’s absence) to ensure daily service commitments are met.
• Answer client and associate questions, handle service/call escalations, respond to phone inquiries, and copy management on email communication in a timely manner.
• Participate in or complete special projects, such as training, system/process enhancements, or service improvements, under Manager’s oversight.