Job Description
Position Overview
The Customer Care Representative is the first point of contact for teachers and non‑teaching applicants who have questions and issues with the Apply to Education website.
Hours
10:30 a.m. to 7:00 p.m., Monday to Friday
Location
Mount Pleasant and Eglinton (8‑minute walk from Eglinton Subway Station on Yonge Line). This role is in‑office; after passing level one, employees may work Fridays from home with manager’s permission.
Job Specifications (Knowledge & Experience)
- Bilingual in French and English
- Post secondary diploma or degree
- Exceptional telephone manner
- A passion for helping people over the phone and via email
- Excellent oral and written communication skills in English and French
- At least one year of customer service experience in quick service, retail, or hospitality
- Proficient in Windows XP and 7 operating systems; excellent Microsoft Offic...