Job Description
The Associate, Retail Channels (Bilingual Teller) provides extraordinary, friendly and dynamic service to customers through interactions that transcend virtual/video face to face interactions. Position works on-site based in Bayamon, PR.
MAJOR DUTIES & RESPONSIBILITIES:
Serves customer in a professional and exceptional, courteous, efficient manner through prompt handling of all teller functions.
Perform regular teller’s transactions through electronic/remote interactions in compliance with bank policies and procedures.
Answers questions from prospects or customers and maintains excellent customer relations; directs customers to proper employees for answers to more complex problems and inquiries.
Works independently and utilizes effective problem-solving skills to resolve issues; effectively uses knowledge of operating and security procedures in order to make on-the-spot transactions.
Multitasks by working with mult...