Job Description
The AVP, Fraud Strategy and Operations is a senior leadership role in Manulife Bank, reporting to the VP Operations, is responsible for developing, implementing, and overseeing the Bank’s 1st line of defense fraud strategy and operational framework. This position ensures robust fraud prevention, detection, and response capabilities while maintaining compliance with regulatory requirements and aligning with enterprise risk objectives. The AVP will lead cross-functional initiatives to strengthen fraud controls, optimize operational efficiency, and drive innovation in fraud management practices.
Position Responsibilities:
Strategic Leadership:
• Develop and operationalize the Bank’s 1LoD fraud strategy aligned with business objectives and regulatory standards.
• Provide strategic direction for fraud prevention, detection, and mitigation programs across all fraud typologies.
• Partner with Bank senior leadership to integrate fraud risk consideratio...