PetSmart

Assistant Store Manager Customer Experience PetSmart

📍 Location
victoria, capital regional district
⏰ Job Type
Full-time
📅 Posted
June 01, 2026
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Job Description

Elevate the customer experience at PetSmart as an Assistant Store Manager. This full-time leadership role focuses on enhancing pet parent interactions while ensuring operational excellence.
In this dynamic position, you will be instrumental in supervising staff and improving overall store performance. Your key responsibilities will include coaching teams, managing customer service interactions, and fostering a safe environment for pets. You will also oversee various store services and engage in community outreach events.
Key Responsibilities:
• Recruit, hire, and train new associates
• Lead initiatives to improve customer satisfaction
• Manage store financial metrics and adhere to policies
• Ensure compliance with safety and health standards
• Communicate effectively with associates and customers
Requirements:
• Required 3-5 years of retail leadership
• Willingness to work flexible hours including weekends
• Strong communication and leadership abilities...

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