Assistant Manager, Visitor Experience Advancement

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

You will be responsible for:

• managing and supervise a customer service team to deliver superior customer services via various channels;
• providing guidance and support to facilitate team members in service delivery and daily operations, resolve complex customer enquiries and handle complaints escalated from various channels effectively and independently;
• training and develop the team members to acquire the relevant skills and knowledge so as to enhance the overall work quality and efficiency;
• liaising and coordinate with internal key stakeholders and work closely with external stakeholders includ...