AccorHotel
Assistant Director of Rooms at Fairmont
Job Description
Lead luxury guest experiences at Fairmont Banff Springs as the Assistant Director of Rooms. Oversee the Rooms Division and ensure operational excellence in a stunning alpine venue.
As Assistant Director of Rooms, you'll support the Director in delivering exceptional service at Fairmont Banff Springs. Your key responsibilities include managing Front Office operations, enhancing the Fairmont Gold experience, and spearheading service excellence initiatives. Drive the evolution of luxury offerings while fostering a high-performance team culture.
Key Responsibilities:
• Oversee daily Front Office and Housekeeping operations
• Lead strategic initiatives for Fairmont Gold and VIP services
• Mentor department leaders and develop high-performing teams
• Manage guest feedback to drive service enhancements
• Collaborate with Food & Beverage and Spa departments
Requirements:
• Minimum 3 years in Rooms Division leadership roles
• Strong luxury service and guest orienta...
As Assistant Director of Rooms, you'll support the Director in delivering exceptional service at Fairmont Banff Springs. Your key responsibilities include managing Front Office operations, enhancing the Fairmont Gold experience, and spearheading service excellence initiatives. Drive the evolution of luxury offerings while fostering a high-performance team culture.
Key Responsibilities:
• Oversee daily Front Office and Housekeeping operations
• Lead strategic initiatives for Fairmont Gold and VIP services
• Mentor department leaders and develop high-performing teams
• Manage guest feedback to drive service enhancements
• Collaborate with Food & Beverage and Spa departments
Requirements:
• Minimum 3 years in Rooms Division leadership roles
• Strong luxury service and guest orienta...