Job Description
We are looking for an **Assistant Club Lounge Manager** to overlook our exclusive lounge, which offers exceptional comfort and a range of premier services for the most discerning leisure and business guests.
In this role you will assist in overseeing and managing all functions that fall under the Club Lounge. You will directly liaise with guests and internal departments and will categorically align with strategy set for ‘ **Club Lounge** ’.
**Responsibilities**
+ Train colleagues in compliance with local laws, safety regulations and InterContinental brand and quality standards
+ Ensure Club Lounge team members provide guests with prompt service, professional attention and personal recognition.
+ Ensure guests are greeted upon arrival and make time to interact effectively with guests.
+ Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
+ Ensures that the Clu...
In this role you will assist in overseeing and managing all functions that fall under the Club Lounge. You will directly liaise with guests and internal departments and will categorically align with strategy set for ‘ **Club Lounge** ’.
**Responsibilities**
+ Train colleagues in compliance with local laws, safety regulations and InterContinental brand and quality standards
+ Ensure Club Lounge team members provide guests with prompt service, professional attention and personal recognition.
+ Ensure guests are greeted upon arrival and make time to interact effectively with guests.
+ Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
+ Ensures that the Clu...