Assistant Case Manager

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The role will provide end-to-end case management to ensure service level agreements (SLAs) with bank partners are consistently met. Manage the full case lifecycle—from case submission through PRU underwriting assessment to policy issuance—supporting the achievement of business objectives.

Act as a key support to our partnership bank frontlines by providing pre-case consultation, case discussion, and negotiation with PRU internal stakeholders (e.g. HNW, Underwriting, ERM). Deliver ongoing training and advisory supp...