ASQ - Market Research Analyst

Position title

Market Research Analyst – Airport Service Quality

Reports to

Manager, Market Research

Location

Montreal, Canada

Airports Council International (ACI) is the global voice of the world’s airports, bringing the industry together since 1991. ACI represents airport interests on the global stage, working closely with governments and international organizations such as ICAO. The organization also plays a key role in shaping the future of air travel by developing standards, policies, and best practices, and by delivering data, insights, and training that elevate performance across the industry.

Within ACI, the Airport Service Quality (ASQ) department is the world’s leading airport passenger satisfaction program, with over 400 participating airports in 109 countries. Our Departures, Arrivals, and Commercial Surveys provide airports with unique insight into customer experience.

The Market Research Analyst is part o...