Ars-Traffic Cons I

JOB SUMMARY
The ARS Traffic Cons l may have multiple responsibilities with primary emphasis on real time delivery confirmations for Secondary rescues.
This role takes the lead on confirming delivery confirmation for Secondary rescues and is responsible for troubleshooting rescues in which vehicles have not been delivered or misdelivered and follows proper escalation, as necessary, following internal guidelines and procedures.
KEY RESPONSIBILITIES
- Works with Client Service Managers, Traffic Team, and local call center staff on secondary requests, in real-time, to ensure vehicles are delivered within contractual metrics.
- Review reporting to ensure appropriate case follow up and delivery confirmation.
- Properly escalate matters internally as per guidelines in a timely and accurate manner.
- Provide additional action or documentation as needed to ensure vehicles are picked up and delivered.
- Provides support for local call center staff real time and...