Job Description
Jio is actively looking to hire candidates for the position Area Service Incharge in Kochi.
Key requirements are
1. Graduation and Diploma in Engineering stream.
2. Experience of 6-10 years in After Sales Service.
Job Description
- Candidate is responsible for resource planning, recruitment and deployment.
- Partner lifecycle management
- Ensure onboarding quality and take accountability of service deliverables
- Ensure adequate manpower availability
- Monitor daily performance and motivate team and provide proper training
- Visit partners, markets as required
- Gather customer feedback and mentor and counsel manpower
- Motivate partners for timely targets
- Handle escalations and ensure satisfaction
- Coordinate with Sales, Service, Network, Finance teams
- Participate in various Business Activities as required