Application Support Engineer - Canada

Markham Central, Canada | Posted on 05/14/2026

The Application Support Engineer (ASE) is a hybrid techno-functional role responsible for providing end-to-end support for business-critical applications, proactively resolving issues, and documenting solutions to ensure knowledge transfer and efficient onboarding. As a key application help desk and production support team member, the ASE ensures the smooth operation of software systems while working collaboratively with clients, internal teams, and external vendors.

Responsibilities

• Serve as the primary point of contact for client-reported application issues raised through ticketing systems, email, or communication channels (e.g., Teams).
• Analyze, troubleshoot, and resolve application-related issues, including access, performance, and configuration problems.
• Query and analyze SQL databases to retrieve data and resolve discrepancies.
• Test and debug API integrations for real-time ...