Analyst, Service Desk & Automation

Are you looking to join one of Greater Toronto’s Top 2026 Employers? The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve.

Job Summary

This position is primarily responsible for the day-to‑day management of the service desk queue, ensuring timely handling of incidents and service requests to deliver a reliable, high‑quality digital workplace experience. In addition to core queue management duties, the role carries specialized ownership of meeting room technology, AV systems, hands‑on automation development, and expanded responsibility for operational support across network, identity, and cloud environments. When complex incidents or service requests require deeper technical expertise, this...