Analyst, Guest Care, Tim Hortons, Canada

Restaurant Brands International Inc. (RBI) invites qualified candidates to join as Analyst, Guest Care. The Analyst serves as a key escalation point for complex guest issues and collaborates cross‑functionally and with third‑party partners to ensure timely and effective resolution. The role also identifies systemic problems, analyzes trends, and supports continuous improvement initiatives to enhance guest satisfaction.

Responsibilities

• Take ownership of high‑priority or sensitive guest concerns, conduct thorough investigations, and coordinate cross‑functional efforts to deliver timely, effective resolutions that uphold brand standards.
• Act as subject‑matter expert for internal escalations, offering guidance and solutions for challenging cases while contributing to overall team performance improvement.
• Collaborate with external partners—delivery platforms, fulfillment vendors, loyalty program providers—to investigate issues, coordinate resolu...