Banque Nationale du Canada
Analyst for IT Governance and Processes
Job Description
Join a vital role as a Senior Analyst in Governance and Processes within Capital Markets IT. Experience a hybrid work environment while ensuring effective governance and driving continuous improvements across business operations.
Your role focuses on managing the governance of business processes, analyzing incidents, and promoting service quality through clear performance metrics. This is a strategic position that will require collaboration with both IT and business stakeholders to evolve governance standards and improve operational efficiency.
Key Responsibilities:
• Manage end-to-end governance of business processes
• Analyze performance metrics and SLAs for service levels
• Investigate incidents and derive actions for improvement
• Integrate governance standards in business processes
• Mobilize stakeholders towards higher performance
Requirements:
• Bachelor’s in Computer Science or related field
• Track record in business process governance
• Unders...
Your role focuses on managing the governance of business processes, analyzing incidents, and promoting service quality through clear performance metrics. This is a strategic position that will require collaboration with both IT and business stakeholders to evolve governance standards and improve operational efficiency.
Key Responsibilities:
• Manage end-to-end governance of business processes
• Analyze performance metrics and SLAs for service levels
• Investigate incidents and derive actions for improvement
• Integrate governance standards in business processes
• Mobilize stakeholders towards higher performance
Requirements:
• Bachelor’s in Computer Science or related field
• Track record in business process governance
• Unders...