Job Description
Junior Help Desk and On-site Support Analyst
Recent graduates from technical careers
Location: Mexico City | Work Model: Hybrid | Role Type: Full-time
Are you interested in providing technical support and helping people solve technology issues effectively?
Are you looking for an opportunity to strengthen your knowledge in infrastructure, systems, and end-user support?
At SoftwareOne, we are looking for a recent graduate from technology-related fields who is interested in developing within a hybrid role as a Help Desk and Technical Support Analyst.
In this position, you will provide both remote and on-site support to users, ensuring an efficient, approachable, and high-quality service experience. You will have the opportunity to gain hands-on experience in incident and request management, basic infrastructure support, equipment configuration and maintenance, while collaborating with different internal teams and participating in technology improvement initiativ...