Job Description
This is a full-time, permanent, non-remote position based in Belo Horizonte - MG and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Brazil in order to be eligible for consideration.
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time, hands‑on support at the station to ensure our customers receive their packages on time, as promised.
As a Delivery Station Customer Service Associate, you will be responsible for:
- Communicating with customers via phone and email
- Empathizing with and prioritizing customer needs
- Upholding company values and treating every customer with respect
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to customer concerns
- Consistently composing grammatically correct, concise, and accurate writt...