Analista de CRM Pleno – Salesforce

Consumer Care/Customer Care

Permanent position.

Overview

As a Mid-level CRM Analyst – Salesforce, you will strategically support and expand the Post‑Sales CRM for Hispanic markets in Latin America, ensuring data governance, adherence to regional standards, and successful rollout projects from design to post‑go‑live stabilization.

Responsibilities

• Act as a key functional user in CRM expansion projects for Hispanic markets.
• Participate in discovery, functional design, configuration, testing, go‑live and hyper‑care phases.
• Ensure local processes meet regional and global standards.
• Define functional requirements considering regulatory and operational needs per country.
• Conduct or support User Acceptance Tests (UAT) with local teams.
• Serve as a liaison among business, IT, Data Management, and vendors.
• Assist markets in post‑go‑live stabilization.
• Perform master dat...