AMS Service Delivery Manager

Job Description

As a Service Delivery Manager (SDM), you will lead the delivery of Oracle Application Managed Services for a portfolio of clients, ensuring high-quality service, operational excellence, and strong client satisfaction. You will serve as the primary point of contact for service delivery, overseeing support operations, managing escalations, and driving continuous improvement across Oracle Cloud environments.

Key Responsibilities

Service Delivery & Operations

• Oversee end-to-end delivery of Oracle Application Managed Services, ensuring adherence to SLAs and quality standards.
• Manage day-to-day operations of the support delivery team, including performance monitoring and workload management.
• Support clients with diverse portfolios of Oracle Cloud applications (e.g., HCM, ERP, SCM).
• Ensure services are delivered in alignment with contractual agreements and industry best practices.

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