AM Analyst L2

Application ManagementBogota+1 more

What's this role about?

Ensure all requests, incidents and queries are triaged in Service Management tool within agreed SLAs

Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions

Performing requirements analysis

Documenting and communicating the results of your efforts

Working closely with clients, technicians, and managerial staff

Ensuring solutions meet business needs and requirements

Performing user acceptance testing.

What skills and experience do you need?

Experience working with customers.

Experience with SQL or MS Excel for data processing or reporting.

Very good analytical thinking focused on details.

Strong written and verbal communication skills.

High knowledge of English language (> 70...