Alterations Specialist

Essential Job Functions

• Welcome all customers with genuine, friendly enthusiasm over the phone, in virtual chats and in person, communicating clearly and concisely, adapting style to suit customers by problem solving, using excellent phone skills and resolving conflicts.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Maintain all service levels by being prepared, welcoming, meeting the needs, and being there for all customers; this includes all operational checklist tasks and meeting customers' emotional and practical needs.
• Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of five-star customer service.
• Proactively address customer concerns with confidence. Know when to escalate and partner with the leadership team.
• Communicate how alterations can play an important role in perfecting the dress for the event in partner...