Alterations Specialist

Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise and provide superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David’s Bridal brand.

Essential Job Functions

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person, communicate clearly and concisely, adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five‑star customer experience.
• Maintain all service levels by being prepared, welcoming, meet the needs & be there for all our customers, including all operational checklist tasks and meeting customers emotional and practical needs...