Job Description
Elevate customer experiences with Siena as a Deployment Manager for AI agents. This remote role requires depth in customer experience operations with hands-on deployment skills and strong project management.
In this strategic position, you will own complex deployments from kick-off to automation performance while embedded in client accounts. With a focus on support operations, you will diagnose issues, ensure accountability, and maintain communication with stakeholders. Your impact drives customer success and expands account relationships.
Key Responsibilities:
• Manage deployment kick-off and automation setup
• Align stakeholders and drive progress across accounts
• Diagnose ticket routing and escalation issues
• Provide daily updates and proactive escalation handling
• Shadow senior members for initial onboarding phase
Requirements:
• 5+ years in customer experience operations
• Proficient with helpdesk tools like Zendesk
• Proven project management s...
In this strategic position, you will own complex deployments from kick-off to automation performance while embedded in client accounts. With a focus on support operations, you will diagnose issues, ensure accountability, and maintain communication with stakeholders. Your impact drives customer success and expands account relationships.
Key Responsibilities:
• Manage deployment kick-off and automation setup
• Align stakeholders and drive progress across accounts
• Diagnose ticket routing and escalation issues
• Provide daily updates and proactive escalation handling
• Shadow senior members for initial onboarding phase
Requirements:
• 5+ years in customer experience operations
• Proficient with helpdesk tools like Zendesk
• Proven project management s...