Job Description
Overview of the role:
As a Customer Service Agent, you will play a key role in shaping the Betfair International customer experience. You will be part of a dynamic, customer-centric team responsible for handling customer inquiries across multiple channels, including phone, email, live chat, social media, and telephone betting.
What you’ll do:
- Act as a customer champion, responding promptly and accurately to inquiries while delivering exceptional service.
- Handle customer interactions across multiple channels such as phone, email, live chat, social media, and telephone betting.
- Troubleshoot technical issues and ensure complex customer problems are resolved efficiently.
- Build strong and lasting customer relationships through proactive communication and personalized interactions.
- Identify recurring customer issues and escalate them appropriate...