Agent(e) bilingue de soutien à la clientèle – Affaires numériques / Bilingual Digital Business [...]

Job Title: Bilingual Digital Business Customer Support Agent (Operations Customer Expert I)

Location: Onsite at TPCA Waterloo or Remote outside Ontario. Reports to Operations Supervisor. Regular full‑time. Education: High School Diploma (Bachelor’s degree preferred). No travel required. Current vacancy is open.

Key Responsibilities

• Provide problem resolution for Audiconnect vehicle concerns, app login, and subscription purchase support.
• Utilize internal Salesforce CRM and manage customer cases, including level‑2 escalated cases.
• Handhold and work with all levels of end users, including high‑level, difficult, non‑technical, and demanding users.
• Responsible for troubleshooting customer, dealer, and vehicle issues while maintaining customer privacy.
• Identify and report chronic operational and vehicle issues related to Audiconnect.

Requirements

• High school diploma (Bachelor’s degree preferre...