Agent Experience & Process Improvement Analyst

Ria Money Transfer is looking for an Agent Experience Analyst to identify performance improvement opportunities and develop competitive strategies within the organization. This role requires evaluating agent needs, overseeing business analysis tasks, and collaborating with leaders to create effective process designs.

The ideal candidate should have a Bachelor’s degree, be bilingual in English and Spanish, and possess strong analytical and problem-solving skills. The position includes a competitive salary and various employee benefits.