Advocacy Marketing Manager

In this role

• You will develop and maintain strong relationships with clients, partners and stakeholders to understand their needs, gather feedback, and address any concerns promptly.
• Design, implement, and manage customer advocacy programs, including reference and testimonial programs, to turn satisfied customers into enthusiastic advocates.
• Collaborate with marketing teams to create compelling customer success stories, cases studies and testimonials that highlight the value of our products.
• Act as a bridge between customers and the product development team, gathering feedback and insights to help improve our products and services.
• Plan and organize advocacy events, including our Going Digital Awards at the annual YII event, Customer Advisory Board, webinars, and conferences to showcase customer success stories and share industry insights.
• Establish and track key performance indicators (KPIs) to measure the effecti...