Job Description
Become a crucial player at Nuvei as a 24/7 Bilingual Merchant Support Expert, providing support in English and French. This hybrid role is available in Montreal or Ste-Catherine.
Nuvei, the Canadian fintech innovator, is searching for a diligent professional ready to tackle customer support and ensure merchant satisfaction. You will manage inquiries round-the-clock, including nights and weekends, while continuously seeking improvement in processes. If you are tech-savvy and thrive in a challenging, fast-paced environment, this role is ideal for you.
Key Responsibilities:
• Maintain 24/7 availability for merchant support
• Answer calls in both English and French with professionalism
• Leverage support documentation in problem-solving
• Resolve critical merchant situations in a timely manner
• Identify trends and contribute to process enhancements
Requirements:
• High school diploma or equivalent necessary
•...
Nuvei, the Canadian fintech innovator, is searching for a diligent professional ready to tackle customer support and ensure merchant satisfaction. You will manage inquiries round-the-clock, including nights and weekends, while continuously seeking improvement in processes. If you are tech-savvy and thrive in a challenging, fast-paced environment, this role is ideal for you.
Key Responsibilities:
• Maintain 24/7 availability for merchant support
• Answer calls in both English and French with professionalism
• Leverage support documentation in problem-solving
• Resolve critical merchant situations in a timely manner
• Identify trends and contribute to process enhancements
Requirements:
• High school diploma or equivalent necessary
•...