1St Party Collection Representatives (Monterrey)

Company OverviewSegoso Mexico – Where Tomorrow is Today.
Our mission is to deliver uncompromising operational excellence by setting the highest standards in service and reliability.
We achieve this through our five core values: Leadership, Training, Talent Acquisition, Rewards, and Technology.PositionCall Center RepresentativeJob Summary: Segoso Mexico is looking for motivated 1st Party Collection Representatives to join our dynamic team.
Successful candidates will be customer-focused, detail-oriented, and strong communicators who thrive in a team environment.
This role requires managing high volumes of calls, resolving customer inquiries, and curing accounts effectively.
Some lines of business may require a 48‐hour workweek.Key ResponsibilitiesHandle a high volume of incoming and outgoing calls professionally.Resolve customer inquiries and issues promptly while maintaining excellent service standards.Cure accounts and ensure compliance with company protocols.Mee...