avacone Switzerland
1st & 2nd Level IT Support Specialist
Job Description
About The Role
We are looking for a service-oriented 1st & 2nd Level IT Support Specialist to join the IT Service Desk team. In this role, you will provide reliable technical support to internal users, resolve incidents and service requests, and contribute to the smooth operation of the workplace environment. You will act as a key point of contact for end users, ensuring a professional support experience while maintaining high service and security standards.
This position offers the opportunity to work with a broad range of workplace technologies, support business‑critical applications, and contribute to continuous service improvement initiatives within a dynamic and collaborative IT environment.
Your Responsibilities
- Handle, prioritise, and resolve IT incidents and service requests at 1st and 2nd level
- Provide support for Microsoft 365 applications, Microsoft Teams, and standard workplace technologies
- Configure, deplo...