10502: Customer Service Rep I Rc500527

POSITION OVERVIEWPerform a variety of customer service duties to support FXF Mexico operations, responds to customer's needs including scheduling of pick‐ups, service information, tracing of shipments, identification of problems and resolution through available information or transfer to source.ESSENTIAL JOB DUTIES/RESPONSIBILITIESAnswer call center customer inquiries on service features, delivery and pick‐up operational procedures, payment processes, ensuring maximum sensitivity and responsiveness to customer needs, issues, and requirements.Provide current shipment information and basic follow‐up activity available in computer systems.Initiate pick‐up, delivery, shipment research, rate quotes, and exception requests.Assist and/or resolve customer complaints.Provide customer service using FedEx phraseology proactively to produce 100% customer satisfaction at the end of every transaction.Comply with all applicable laws/regulations, as well as company policies/procedures.Liaison betwe...